GENERAL
What materials do you use?
Our pieces are crafted from stainless steel, sterling silver with 14K gold or silver-tone finishes. All contact surfaces are smooth and skin-friendly. If you’re sensitive, start with stainless or sterling styles.
How do I care for my jewelry?
Wipe gently with a soft cloth after wear. Store dry, away from lotions and perfumes. For layered chains, clasp separately to avoid tangles.
Is this jewelry water-proof?
Short, accidental contact (like a drizzle) is fine; for the longest life, remove before showering, swimming, or workouts.
Do you offer gift options?
Yes—add a note at checkout and we’ll include a complimentary message card. Need a gift receipt? Just ask our support team.
SHIPPING
Where do you ship from and to?
Orders ship from France. International delivery is available to most locations.
How long does shipping take?
We take 24-48 hours to process your order, then approximately 7 to 10 business days to deliver it to you.
How much is shipping?
Enjoy free shipping on orders.
Do you provide tracking?
Yes. A tracking link is emailed once your order is fulfilled. It may take 24–48 hours to show movement.
Customs & duties (international)
Taxes or duties, if any, are set by your country and are the customer’s responsibility. We provide accurate customs info to prevent delays.
ORDER
What if my package is late, lost, or damaged?
If tracking hasn’t updated for 3 days, or your item arrives damaged, contact us and we’ll arrange a replacement or solution quickly.
What is your return policy?
Returns are accepted within 30 days of delivery in unworn condition with original tags/packaging. Start a return at contact@vilobu.com/AVENUE DE LA VICTOIRE DU 8 MAI 1945, TOULON, 83100, France. You are responsible for paying return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Do you offer a warranty?
Yes—a 30 jours warranty covers manufacturing defects. Normal wear and accidental damage aren’t covered, but we’ll always try to help.
PAYMENT
Which payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Klarna. All payments are processed securely.
What currency will I be charged in?
Checkout displays and charges in USD. Your bank may apply a small FX fee if you’re outside this currency zone.
Are my details secure?
Yes—payments are encrypted and processed by PCI-compliant providers. We don’t store full card details on our servers.